Terms of service

Conditions that you accept when you shop with us.

  1. APPLICATION OF TERMS AND CONDITIONS OF SALE
    The following terms and conditions shall govern the sale by the entity ("Seller", "our", or "us") named on the invoice that will be provided to you ("Customer", "you", or "your") for orders for products sold by Seller. By ordering products on Seller's online store or by accepting delivery of the products described on the invoice, Customer agrees to be bound by and accepts these terms and conditions. Seller reserves the right to change these terms and conditions without prior notice at any time, at Seller's sole discretion.

  2. OTHER DOCUMENTS DO NOT APPLY
    These terms and conditions may not be supplemented, altered or modified by the use of any other document(s) from Customer. Any attempt by Customer to modify, supplement or amend these terms and conditions will be null and void unless agreed to in writing by Seller.

  3. PAYMENT TERMS
    Payment by PayPal or credit card must be accepted by Seller prior to Seller's acceptance of Customer's order. Only payments by PayPal, or VISA and MasterCard credit cards may be accepted. Payment is subject to the approval of the financial institution issuing the credit card and Seller shall not be liable in any way if such financial institution refuses to approve the payment for any reason. 4. PRICES, SHIPPING AND HANDLING CHARGES AND TAXES In the unlikely event that a price stated on the online store or direct sales materials is incorrect, then the following applies: If a Product's correct price is lower than the online store’s stated price, Seller will charge the lower price and ship the Customer the Product. If a Product's correct price is higher than the stated price, Seller will, at their discretion, either contact the Customer for instructions before shipping or cancel the order and notify them of such cancellation. Seller will only ship to a location within Singapore. All prices include Goods and Services Tax and do not include charges for shipping and handling. Separate charges for shipping and handling will be shown on the invoice. For orders S$49 and above, there will be no charges for shipping and handling. Notwithstanding the foregoing, for non-delivery of orders due to Customer's fault, including but not limited to Customer not being present at an agreed-upon location, delivery date and time, Heirlooms Music reserves the right to charge Customer for administrative, shipping and handling fees. For international shipping and orders, kindly contact us at dino@heirlooms.sg. 5. ORDERS; CANCELLATIONS, RESCHEDULING AND REFUND OF ORDERS Seller shall have the right to refuse any orders from Customer without cause or explanation, and Seller shall not be held liable for the refusal of any order. Once an online order has been placed, Customer may not cancel such order. Any cancellation by Customer made after the online order has been placed, must be done via email sent to [dino@heirlooms.sg] indicating the Customer's intention to cancel and stating the Customer's name and order number, and such cancellation will be subject to a cancellation charge of S$20 or 5% of the total sales value, whichever is higher and a delivery/shipping charge of minimum S$10 where applicable. Seller shall not be held liable for any reason if it does not receive the Customer's cancellation, whether online or via email. Notwithstanding the foregoing, from the beginning of the sixth (6th) working day after the order has been made, no cancellations or refunds will be entertained. No rescheduling of orders by Customer will be allowed. In the event of any refunds, Heirlooms Music may do so by store credits, subject to any applicable cancellation charges and/or administrative fees and/or shipping fees.

  4. LIMITED WARRANTY
    THE LIMITED WARRANTIES APPLICABLE TO ANY PRODUCT OFFERED FOR SALE ON THIS SITE ARE INCLUDED WITH THE PRODUCT AND ARE MADE BY THE MANUFACTURER OF THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SELLER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. All software is provided subject to the license agreement that is part of the package or displayed during the installation process. Customer agrees to be bound by such license agreement once the package is opened or when the software is installed. Seller does not warrant any software provided with the products. Warranties, if any, for the software are contained in the license agreement that governs its purchase and use and are made by the publisher of the software. Seller agrees, at its option, to either repair or replace any product that fails to comply with its written limited hardware warranty during the relevant warranty period.

  5. TITLE: RISK OF LOSS
    Title to all products, including the media on which any software is reproduced (but not any copyright, trademark, patent, trade secret, or other intellectual property rights with respect to such software), shall pass to Customer upon Customer’s receipt of the products. Seller shall be responsible for all risk of loss of or damage to the products during shipment.

  6. NOT FOR RESALE
    Customer agrees, represents and warrants that it is buying the product for its own personal use only and not for resale or commercial use.

  7. USE OF PRODUCTS
    Customer acknowledges that it is put on notice of any terms that may be contained in the product package once the package is opened, and agrees to be bound by those terms upon use of the product. In order to use certain products, Customer may need to register for or sign in to a Heirlooms Music account. Customer agrees to be bound by the terms of use applicable for such an account and/or such product.

  8. PRODUCTS AVAILABILITY
    Product availability may be limited. Products may not be available for immediate delivery. Seller reserves the right, without liability or prior notice, to revise or cease to make available any or all products or to cancel any order. If there is any revision or cessation, Seller may notify the Customer and offer an alternative product, and if such alternative product is not accepted by Customer, the order shall be deemed cancelled.

  9. EXCLUSION AND LIMITATION OF LIABILITY
    FOR ANY BREACH OF THESE TERMS AND CONDITIONS, SELLER'S SOLE AND EXCLUSIVE MAXIMUM LIABILITY SHALL NOT IN ANY EVENT EXCEED THE TOTAL PRICE OF THE PRODUCTS ORDERED BY CUSTOMER. IN NO EVENT SHALL SELLER BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE FOR ANY BREACH OF THESE TERMS AND CONDITIONS, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS OR GOODWILL, AND/OR LOSS OF USE, EVEN IF CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OR ANY CLAIM BY ANY THIRD PARTY. SELLER SHALL NOT BE LIABLE IF IT IS UNABLE TO PERFORM ANY OF ITS OBLIGATIONS CONTAINED IN THESE TERMS AND CONDITIONS DUE, DIRECTLY OR INDIRECTLY, TO THE FAILURE OF ANY MACHINE, SYSTEM OF AUTHORIZATION, POWER SUPPLY, DATA PROCESSING OR COMMUNICATION SYSTEM OR TRANSMISSION LINK OR ANY INDUSTRIAL DISPUTE, WAR, FLOOD, EXPLOSION, EPIDEMIC, ACT OF GOD OR ANY OTHER EVENT BEYOND THE CONTROL OF SELLER, OR THE CESSATION OF BUSINESS OF SELLER.

  10. GOVERNING LAW AND JURISDICTION
    The sale of products shall be governed by the laws of the Republic of Singapore, without regard to its conflict of laws provisions. Venue and jurisdiction for all disputes will lie in the Republic of Singapore, unless Seller at its sole discretion nominates a different venue.

  11. HEADINGS
    The headings of each of these terms and conditions are for convenience of reference only and shall not form part of these terms and conditions. Such headings shall be ignored in the interpretation or construction of any of these terms and conditions.

  12. OWNERSHIP
    Customer acknowledges that Seller and/or its suppliers or licensors is/are the owner of all and any copyright, trademark, trade secret, patent and other intellectual property rights in and to the products. Customer shall not decompile, disassemble or otherwise reverse engineer any product.

  13. DATA TRANSMISSION
    Customer acknowledges that data, including email, electronic communications and personal financial data, may be accessed by unauthorised third parties when communicated between Customer and Seller, using the Internet, other network communications facilities, telephone or any other electronic means. Customer agrees to use software produced by third parties, including, but not limited to, "browser" software that supports a data security protocol compatible with the protocol used by Seller. Seller is not responsible for notifying Customer of any upgrades, fixes or enhancements to any such software or for any compromise of data transmitted across computer networks or telecommunications facilities, including, but not limited to, the Internet.

  14. TERMINATION
    Seller shall have the right to terminate any or all business transactions with Customer if Customer is in breach of any of the terms and conditions herein, and in addition, Seller shall have the right to cancel any outstanding orders made by Customer.

  15. PRODUCTS
    Seller's policy is one of on-going product update and revision. Seller may revise and discontinue products at any time. Actual products may differ slightly from those pictured.

  16. SERVICE AND SUPPORT
    Seller endeavors to provide customer and technical support to the satisfaction of its customers. For end-user Customers, Seller's support personnel will attempt to address problems with Seller's products over the telephone and/or email. Seller may, at its sole discretion, revise its service and support programs and the terms and conditions that govern them without prior notice at any time.

  17. NO ASSIGNMENT
    Customer may not assign its rights or obligations under these terms and conditions without the express written consent of Seller.

  18. INVALIDITY OF PROVISIONS
    If any provision or provisions of these terms and conditions shall be held by a court of competent authority to be invalid, illegal or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. Please note that all prices stated are in Singapore dollars. Customers should read the terms and conditions carefully before making a purchase.

  19. PERSONAL DATA PROTECTION:
    Your information may be processed locally or overseas by our worldwide business units and/or business partners. By placing an order through this website and indicating that you agree to these terms and conditions, you consent to the transfer of your information for such processing. Please refer to our Privacy Policy regarding the collection and use of your personal information.